Frequently Asked Questions

Everything you need to know about your luxury jewelry experience.

What materials are used in Cate & Chloe jewelry?

Our pieces are crafted using high-quality materials including 18k gold plating, sterling silver, and genuine Swarovski crystals to ensure lasting brilliance and durability.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the United States. We also offer expedited shipping options at checkout for those who need their sparkle sooner.

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.

Is your jewelry hypoallergenic?

Yes, all our jewelry is 100% lead and nickel-free, making it safe and comfortable for those with sensitive skin.

How should I care for my jewelry?

To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Cate & Chloe gift box or a soft pouch when not in use.

Do you offer gift wrapping?

Every Cate & Chloe order comes beautifully packaged in a signature jewelry box, making it ready for gifting right out of the mail.